Delivery & Returns

FREE Delivery on orders £500+

Standard Next Day (UK Mainland): £10.00

Next Business Day Before Noon (UK Mainland): £15.00

Next Day Before 10am (UK Mainland) £22.00

Saturday Delivery (UK Mainland): £40.00

UK Delivery (Ireland, Northern Ireland, Scottish Highlands, Channel Islands, Isle of White): £POA

Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 17/01/23. To make a return please complete our returns form by clicking here.

CANCEL YOUR ORDER:

Your consumer rights to cancel your order:

As a consumer (Not a business or trade buyer) you have the right to cancel your order within 7 working days from the date of receiving your order for a full refund of the item cost excluding our delivery cost and your return postage cost.

Under the Distance Selling Regulations for consumers (Not a business or trade buyer) you are required to inform us by email or letter of your intention to return items within this 7 day period, along with a basic explanation of the reason for returning the item.

The item must be returned in its original condition with all fixings, packing and any supplied paperwork, manuals or instruction booklets. In order to receive a full refund the item must be in a reasonable and re-saleable condition.

Any item returned to us that is not in a re-saleable condition will not be refunded in full. We cannot accept items that are scratched, scuffed or have any parts missing. Charges will be made for any missing or damaged items found. 

The purchaser is required to return the item to us at their own expense.

Your Business rights to cancel your order:

As a Business customer you have the right to cancel your order, however, you do not have the same rights as a consumer.

The Distance Selling Regulations for a consumer does not apply but you are still required to inform us by email or letter of your intention to return items within this 7 day period, along with a basic explanation of the reason for returning the item.

The item must be returned with all fixings, packing and any supplied paperwork, manuals or instruction booklets and the item/s must be in a reasonable and re-saleable condition for us to issue a full refund
Any item returned to us that is not in a re-saleable condition will not be refunded in full. We cannot accept items that are scratched, scuffed or have any parts missing. Charges will be made for any missing or damaged items found.

The purchaser is required to return the item to us at their own expense

Returns address to:

ACTISAFE

Unit 2, Pelham Street, Wolverhampton, WV3 0BJ

To make a return please complete our returns form by clicking here.

Faulty items: (Consumers and Business customers)

In the event of an item deemed as faulty please email us immediately with the order number detailing the item fault. Please do not send the item back without emailing us first 

Whilst faults do occur, it is more often than not that incorrect or short circuiting of wiring or heavy handling of connections of the cabling and/or connections. In-experience or non-understanding of the instructions are the main cause/s for the need to return items that were dispatched in perfect working order

All items deemed as faulty are required to be sent back to us at the purchasers expense for repair or replacement if required.

If the returned item is found to be operational upon our tests, a report will be emailed to you together with a repair charge of £19 + VAT for the testing and re-delivery of the item

ACTISAFE will not be liable in any way for the loss of earnings, production or labour time or any other associated costs resulting from the installation of our products or in-experience of the installer.

Replacement of faulty items:

ACTISAFE do not send out advanced replacement items under any circumstances whatsoever, no matter how urgent it maybe. If you require a replacement item then you are requested to purchase it via our website in the first instance and we will refund you subject to our Returns Policy.

Acceptance of receipt of returned items by ACTISAFE is made by signature only for larger items, smaller items can be returned by normal post.

Items returned as "Faulty" will be tested and if it is found to be faulty as a result of poor workmanship a new item will be sent to you without question.

Wrong item received

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Item not received

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.

Refunds:
All refunds are made within 30 days to your original credit or debit card for the full amount of the item cost only providing that the item is returned in perfect condition (This will not include delivery cost or your return cost).

Items returned that are damaged or have parts missing will not be refunded in full.

Warranty:
All items purchased are supplied with a manufacturers standard 12 month warranty in addition to ACTISAFE ensuring that goods are supplied free of dirt, damaged materials or defective workmanship.

Warranty will not cover any goods found to be misused, forcibly damaged or due to 'Mother Nature’.

Your statutory rights

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.